Faqs
General
What is Trize?
Trize is an online platform that sells custom Shopify stores. We provide entrepreneurs with ready-to-use Shopify stores and premium digital products to help them launch and grow their online businesses.
How does Trize's store purchasing process work?
Once you purchase a custom Shopify store, you receive an instant download link. If you need assistance, we offer a professional installation service for $24.99.
Does Trize offer refunds?
Due to the digital nature of our products, all sales are final. We do not offer refunds or cancellations after purchase..
Can I sell my own Shopify store through Trize?
Yes. If you have a Shopify store to sell, we list it on our webshop. When sold, you receive 50% of the revenue, while Trize retains the rest for marketing and operations.
How can I contact Trize for support?
For any inquiries or technical issues, reach out to our support team at trizesupport@proton.me.
Products
Can I preview a Shopify store before purchasing?
Yes, all our Shopify stores come with a live preview, allowing you to see the design and features before making a purchase.
Are the Shopify stores fully set up and functional?
Yes, our stores are fully designed and equipped with essential Shopify apps, ready for customization and launch.
Can I request changes to the store before buying?
No, our stores are pre-built and sold as-is, but you can fully customize them after purchase.
How do I access my purchased store?
After purchase, you receive an instant download link and a live preview to ensure everything meets your expectations.
Do the stores include any paid Shopify apps?
No, our stores do not come with any paid Shopify apps. All functionalities are built using Shopify’s default features or free apps. If you choose to use paid apps, those costs will be your responsibility.
Shipping
How is my Shopify store delivered?
Your store is delivered instantly via a download link after purchase. You’ll also receive a confirmation email with access details.
Do I need to pay for shipping?
No, since all our products are digital, there are no shipping fees
What if I don’t receive my store files?
If you haven’t received your store within 5 minutes, check your spam folder or contact trizesupport@proton.me.
Do you offer installation services?
Yes, we offer a full installation service for $24.99 if you prefer us to set up the store for you.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.
Can I get a refund if I don’t like my store?
No, all sales are final due to the digital nature of our products.
Refund
Can I get a refund if I change my mind?
No, all sales are final due to the digital nature of our Shopify stores.
What if I don’t like the store I purchased?
Unfortunately, we do not offer refunds for dissatisfaction, as each store is delivered as described.
Can I request a refund if I don’t make sales?
No, store performance depends on your marketing and management, and we do not guarantee sales.
What if I don’t receive my store files?
If there is a technical issue, contact us at trizesupport@proton.me for assistance.
Can I exchange my store for a different one?
No, we do not offer exchanges or replacements for digital products.
Support
How can I contact Trize customer support?
You can reach our customer support team by emailing us at trizesupport@proton.me. We are here to assist you with any questions or concerns you may have.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM (local time). We strive to respond to all inquiries within 24 hours during business days.
How do I check the status of my order?
Since our Shopify stores are delivered instantly, you should receive a confirmation email with your store details. If you haven’t received it, check your spam folder or contact support.
I have an issue with my store. What should I do?
If you experience issues with file access, installation, or functionality, email us at trizesupport@proton.me, and we’ll assist you.
Do you offer live chat or phone support?
Currently, we provide email-based support only to ensure detailed assistance for your inquiries.