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Last Updated: February 24, 2025

At Trize, we aim to deliver exceptional custom Shopify stores to empower your business. Due to the nature of our digital products, we have outlined the following Return and Refund Policy. Please read it carefully before making a purchase.

1. All Sales Are Final

No Refunds or Cancellations:
Given the instant, digital nature of our products (custom Shopify store files), all sales are final. Once your order is processed and the store files are delivered, we cannot offer refunds or cancellations.

2. Issues with Store Files

Technical Issues:
If you experience any issues with downloading or accessing your store files, please contact us immediately at trizesupport@proton.me. Our support team will assist you in resolving any technical issues related to file access or delivery.

3. Installation Guide

Optional Add-on ($24.99):
The installation is an optional purchase. As a digital product, it is included as part of the final sale, and we do not offer refunds for it. Please ensure you understand the nature of the product before purchasing.

4. Store Performance

No Guarantees on Business Outcomes:
Trize cannot guarantee business performance, sales, or profits. The performance of your custom Shopify store depends on factors such as management, marketing, and business decisions. We do not offer refunds or compensation based on financial success.

5. Exchange Policy

No Exchanges:
As all products are digital, we do not offer exchanges. Please ensure you carefully review your purchase before completing your order.

6. Contacting Us for Support

For assistance with download links, technical support, or any questions regarding your custom Shopify store, please reach out to us at trizesupport@proton.me. Our team is dedicated to resolving any issues promptly.

7. Modifications to This Policy

Trize reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be reflected on this page with the updated date. We encourage you to review this policy periodically to stay informed of any updates.

By purchasing from Trize, you acknowledge and agree to the terms outlined in this Return and Refund Policy. If you do not agree with the terms, please refrain from making a purchase.

For further inquiries, please contact us at: trizesupport@proton.me

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